Terms and Conditions

Welcome to The Queen.co.in. You are advised to read following agreement carefully. Please note that your use of the The Queen.co.in site constitutes your unconditional agreement to follow and be bound by these Terms of Use. The Queen reserves the right to update or modify these Terms of Use at any time without prior notice to you. For this reason, we recommend that you review these Terms and Conditions whenever you use this Site. The owner of the site retains the right to refuse any order unconditionally.

If you are not agreeing with any of our terms and conditions, you should leave this website as soon as possible.


In case recipient is not available at given address or premises locked or recipient refused the products or wrong address or Wrong contact number or phone is unreachable or delivered the product at the Gate / Reception / Neighbour, we will consider the product as delivered in all these cases; however we always try to take an appointment over phone before delivery.

Displayed cake images are indicative in nature. Actual product may slight vary in shape or design as per the availability. But we always try to send exact products.

We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received or pending. Payment will be refunded for the cancelled orders.
For orders in which problem arises due to the mistakes of the user e.g. wrong or incomplete address or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.

The decision of The Queen will be final in any of the above cases/disputes.

We deliver cake only in ahmedabad and gandhinagar. We do not commit for any particular delivery time. Same day cake delivery is available only for orders placed before 1:30 PM (IST) Indian standard time. Same day delivery is not available for designer and sugar free cakes. You have to place order 24 hours before delivery time.
 Delivery will be made between 10 AM to 10 PM IST. If your order is for same day delivery (order placed before 1:30 PM (IST)), you can change date and address by calling customer care with in 2 hours of placing order. For all other orders, you can call us before 11:00 AM IST and change your delivery address and date.


In case of cancellation 50% cancellation fee will be charged and rest of the amount will be refunded in 3-4 business days. For the cancellation you must have to call us at least before 10:00 AM IST Delivery Date. In same day delivery you must call us with in 2 hours of placing the order to cancel it.


Children under the age of 13 are not permitted to register to use the interactive features of our websites such as signing up for e-mail notifications, Please refer to our Privacy Policy for information on the types of information we collect in the registration process from children that are between the ages of 13 and 17.


If you believe that something on one of our Sites violates the Terms and Conditions or you wish to send an e-mail to The Queen or if you are a copyright or trademark owner and you believe your rights have been violated please contact us from “contact us” page.


This website may link to other websites not maintained or related to The Queen. Hyper-text links are provided as a service to users and are not sponsored by or affiliated with this web site or The Queen. The Queen is not responsible for the content of any other sites. Information you submit at a third party site accessible from these Sites is subject to the terms of that Site’s privacy policy. Further, The Queen does not implicitly endorse third-party sites hyper-linked to these Sites. The Hyper-text links are to be accessed at the user’s own risk.


We gladly accept your suggestion, complain, review or idea, Please feel free to send us your feedback.


Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall The Queen.co.in or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the The Queen.co.in web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of The Queen.co.in has been advised of or should have known of the possibility of such damages.


Both you and The Queen acknowledge and agree that no partnership is formed and neither of you nor The Queen has the power or the authority to obligate or bind the other.

No waiver of any provision or of any breach of this Agreement shall constitute a waiver of any other provisions or any other or further breach. In the event that any provision of this Agreement shall be illegal or otherwise unenforceable, such provision shall be severed, and the balance of the Agreement shall continue in full force and effect.

This Agreement has been entered into in the state of Gujarat India and the validity, interpretation and legal effect of this Agreement shall be governed by the laws of Gujarat India, without giving effect to its conflicts of laws principles. You consent to the exclusive jurisdiction of the federal and/or state courts of such state in regard to any dispute arising out of this Agreement.

This Agreement sets forth the entire understanding between you and The Queen with respect to the subject matter of this Agreement.


The Terms and Conditions was last updated on August 1,2014. Please check our Terms and Conditions periodically for changes.

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