»

Frequently Asked Questions

1. Is there any hidden charge or shipping fees?

 No there are no hidden charges and shipping is completely free.

2. Is my credit card or payment credential safe?

 We do not store your credit card or payment credentials, we use international merchant “CC Avenue” to charge your credit card and all information is encrypted and securely passed through SSL (Secure Socket Layer) technology.

3. Do you deliver same day?

 Yes we deliver same day if order placed before 1:30 PM (IST). Same day delivery is not available for designer and sugar free cakes. You have to place order 24 hours before delivery time.

4. Do you deliver in city other than AHMEDABAD?

 We deliver cake in AHMEDABAD and GANDHINAGAR as this time.

5. Do you take customize orders?

 Yes we do take customize orders; you can contact us from contact us page for any type of customize order.

6. Do you deliver on weekends and holidays?

 There are no weekends and holidays for us. We deliver on all 365 days.

7. Do you sell fresh cakes?

 We believe in high quality and fresh product and we only sell fresh, soft and best quality cakes.

8. What are the payment options?

 You can pay by credit cards (visa, master card, discover, American express), debit card or online banking.

9. Can I have my own message on cake?

 Yes, while placing the order you can tell us about your personalize message on cake.

10. How do I know the delivery date?

 Every order (Except Designer Cake and sugar free cake) placed before 1:30 PM (IST) deliver on the same day unless you provide any specific delivery date.

 Orders placed after 1:30 PM (IST) deliver on next day unless you provide any specific delivery date. Same day delivery is not available for designer and sugar free cakes. You have to place order 24 hours before delivery time.

11. Can I change my delivery date and address?

 If your order is for same day delivery (order placed before 1:30 PM (IST)), you can change date and address by calling customer care within 2 hours of placing order.

 For all other orders, you can call us before 11:00 AM IST and change your delivery address and date.

12. Can I mention specific delivery date and time?

 You can only mention specific delivery date, we do not guarantee for exact time.

13. Will my product look the same as in picture on your website?

 No product may look differ in design, shape and size depending on availability.

14. What if the recipient is not available at given address?

 In case recipient is not available at given address or premises locked, we will consider the order as delivered and refund can not be issue; however we call the receipient in advance to take appointment.

15. What if recipient does not accept delivery?

 In case recipient does not accept delivery, We consider order as deliver and refund can not be issue; however we call the receipient in advance to take appointment.

16. What if I want to cancel my order?

 In case of cancellation 50% cancellation fee will be charged and rest of the amount will be refunded in 7-8 business days. For the cancellation you must have to call us before 10:00 AM IST or  within 2 hours of placing the order to cancel it.

17. What if my order will not delivery on the delivery date?

 In rare case if that happened we issue full refund to you.

18. Do you offer mid night cake delivery service?

 Yes we do, Extra delivery rate will be charged for mid night delivery. all mid night cake orders will be delivered between 10 PM - 12 AM

 

College and university essays seem to come in a continuous line which hovers and barely allows to breathe in.

Rocket Paper offers you university and college essay writing help on a regular basis. We have been working with students for quite a long time now.